Receptionist/ Front Of House

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Receptionist/ Front Of House

ABOUT SYBARITE

Sybarite is a global design practice leading the ever-evolving face of benchmark retail, experiential culture and hospitality. Founded in 2002 as a boutique studio dedicated to luxury retail, Sybarite has since grown into a global design agency with projects ranging in scale from masterplans and architecture to interiors and products. Sybarite’s unique approach is reflected in the studio ethos and appreciation for the finer things in life, whether it be championing cuisine or promoting personal development. The Sybarite team hails from all over the globe with each member adding their own flavor to how Sybarite thinks, acts and works, united by an appreciation for the finer things in life. The practice prides itself on a culture that embraces collaboration, creativity, and innovation to provide its clients with the very best solution.

ABOUT THE ROLE

Overview

Sybarite are looking for a Receptionist/Front of House to join our West London studio. This is a crucial role within the Operations team, providing comprehensive front of house support to the office and restaurant. You will have responsibility for the organisation of all office as well as require a flexible approach carrying out other ad hoc duties according to the office needs.

About You

  • 3 years+ reception/FOH experience.
  • Excellent phone manner is essential – you need to be professional, articulate, quick and accurate.
  • Confident communication skills – you need to be warm, friendly and smiley.
  • Organised and efficient – you need to take accurate messages, use your initiative, be on the ball and always aware of what is going on.
  • Ability to maintain a positive attitude.
  • Excellent verbal and written communication skills – excellent written and spoken English.
  • Strong time management and organisation skills.
  • Smart presentation – you need to take pride in your appearance and always look presentable as the face of the company.
  • Personality – a flexible, can-do attitude is essential, always willing to go the extra mile.
  • A calm approach to problem solving is essential.
  • A strong work ethic.
  • High level of proficiency with Microsoft Office as well as competency using Teams and Zoom.
  • Someone who is highly proactive, you are able to come up with solutions to last minute changes.
  • Eager to learn.
  • Meeting and greeting clients, visitors, contractors and couriers at main reception, offering a warm welcome and refreshments.
  • Screening calls and taking detailed, accurate messages.
  • Cleaning, organising and maintaining the reception area, meeting rooms and restaurant area.
  • Ensuring visitor refreshments are adequately stocked and that all crockery is clean, serving trays are wiped, and glasses are polished.
  • Processing queries and complaints effectively, seeking referral where appropriate and to always put the client first and foremost.
  • Liaising with IT to ensure AV set up as required for meeting rooms.
  • Maintaining the visitors log and ensuring contractors, visitors and guests are aware of office fire safety procedures.
  • Ensuring clients receive VIP treatment.
  • Demonstrate pride and professionalism in all aspects of customer service and provide flexible and responsive assistance to clients and colleagues alike.
  • Manage the booking of meeting rooms on a computerised meeting room booking system.
  • Booking couriers, taxis and local travel. Using the online booking of same day, overnight and international couriers.
  • Ensuring that post is collected daily and distributed.
  • Logging all incoming parcels and distributing as required.
  • Managing the company info@ inbox. Sorting spam mail and forwarding emails of importance to the correct department or person.

For a more detailed description of the role please click here

SALARY & BENEFITS PACKAGE

Sybarite offers a wide range of non-contractual additional benefits, a few of which are listed below.

  • Fitness: We offer a series of personal fitness classes during lunchtime, 4 days a week (Yoga & Personal Training).
  • Food: We have two in-house chefs providing complimentary lunches daily.
  • Cycle Scheme: We are currently signed up with a UK Cycle Scheme provider.
  • Private Medical: Life, Health and MediCash Insurance is available to all staff.
  • Holiday: In addition to paid annual leave days we also have a fully paid Christmas Closure period.
  • Development Budget: This is available to all staff to develop their professional skillset.
  • Monthly Socials: Weekly drinks take place in the studio every Friday with Monthly socials taking place on the last Thursday of each month in a different London based location.