A look at the enduring principles that continue to define exceptional retail — and how heritage, service and surprise are being reinterpreted for a new generation of consumers.
From Paris’s first department stores to Harrods and beyond, we unpack how timeless principles — sense of place, service, and surprise — continue to shape retail excellence.
With contributions from David Wilkinson (Steen & Strøm), Michael Ward (Harrods), Torquil McIntosh (Sybarite) and Kevin Roche (Roche Design Strategy), this episode reveals how heritage and innovation work hand in hand to captivate today’s consumers.
Listeners can go deeper by visiting The Future of Experience immersive website, where you’ll find interactive features and the downloadable report in both English and Chinese. You can also sign up to our newsletter to receive our latest insights, trend analysis, and invitations to future events.
Whether you’re a brand leader, architect, investor, or simply curious about where culture and commerce collide, The Future of Experience is your guide to the new era of retail.
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